FAQs

Do you offer embroidery?

Yes — we offer professional name, initials, and logo embroidery on most scrub tops and lab coats.
All embroidery is completed in Canada with professional finishing.

Processing time for embroidered orders:
5–10 business days.

Can I return embroidered or customized items?

No.
Under Canadian e-commerce policy, customized or altered goods are exempt from return, and MM Smartfit follows this rule.
All embroidered items are final sale.

How long does shipping take?

Processing Time:

Standard products: 1–3 business days
Embroidered/custom items: 5–10 business days

Delivery Time After Shipping:

Canada: 3–10 business days
USA: 5–12 business days
International: 7–20 business days

Shipping times may vary based on courier delays, weather, and peak seasons.

Do you ship internationally?

Yes — we ship worldwide.

Important (Canada-compliant rule):
Duties, taxes, and import charges are the responsibility of the customer as per international customs regulations.

Can I return items?

Yes — returns are accepted within 14 days of delivery for eligible items.

Eligible returns must be:

Unworn
Unwashed
Tags attached
In original packaging
Not embroidered/customized

Non-returnable items (Canadian return exemptions):

Embroidered items
Customized items
Washed or worn items
Final sale items

Do you accept bulk or group orders?

Yes — we supply clinics, hospitals, and medical teams across Canada and internationally.

Email us at info@mmsmartfit.com for volume pricing.

Are your scrubs comfortable?

Yes — all MM Smartfit scrubs are made from premium, breathable, stretch fabric designed for long shifts.

Are your scrubs true to size?

Yes — we follow standard Canadian sizing.

If you prefer a relaxed fit or are between sizes, we recommend sizing up.

How do I care for my scrubs?

To maintain quality:

Machine wash cold
Tumble dry low or hang dry
Do not bleach
Turn embroidered items inside out
Wash dark colors separately

This follows common Canadian textile-care standards.

Can I change or cancel my order?

Orders can be modified or cancelled before processing begins.

❗ Once embroidery starts, the order cannot be cancelled or refunded, in compliance with Canadian custom-product regulations.

How do I track my order?

Once your order ships, you will receive an email with your tracking number.
Tracking updates are provided by the courier.

Do you offer student or healthcare worker discounts?

Yes — we offer special pricing for:

Nursing students
Medical staff
Hospitals & clinics
Care teams

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