Refund policy
🟦 REFUND AND RETURN POLICY
Last Updated: February 2026
Return Eligibility
Returns are accepted within 14 days of delivery for eligible items.
Eligible items must be:
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Unworn
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Unwashed
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Tags attached
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In original packaging
❌ Non-Returnable Items
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Embroidered items
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Customized items
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Washed or worn items
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Final sale items
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Items without original tags
How to Start a Return
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Email info@mmsmartfit.com
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Include order number + photos
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We will provide return instructions
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 72 hours with photos.
We will replace or refund at no cost.
Refund Processing
Refunds are issued to the original payment method within 5–10 business days after inspection.
Shipping fees are non-refundable.
Exchanges
Exchanges are allowed for eligible items.
If the requested size/color is unavailable, a refund will be issued.
Order Cancellation
Orders can be cancelled before processing begins.
Customized and embroidered orders cannot be cancelled once production starts.